Refund policy
At TRACY’s Beauty, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.
Returns
- Customers may return eligible items within 30 days of receiving their order.
- Items must be unused, unworn, and in their original packaging and condition.
- For hygiene and safety reasons, used wigs, bundles, closures, or beauty products cannot be returned.
Non-Returnable Items
The following items are non-refundable:
- Used or worn wigs/extensions
- Opened beauty products
- Customized or special-order items
- Sale or clearance items
Refunds
- Once your return is received and inspected, we will notify you regarding the approval of your refund.
- Approved refunds will be processed to the original payment method within several business days.
- Shipping fees are non-refundable unless the item arrived damaged or incorrect.
Damaged or Incorrect Orders
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging.
Contact for Returns
For return requests or questions, please contact us at:
📧tracysbeautyy@gmail.com
📞+1 954 294 5209